Parcel
A dashboard that tells couriers what to load next, used by 2,000 drivers a day.
Year
2024
Role
Product design
Client based in
Madrid
Disciplines
Product
The brief
Parcel’s drivers were loading vans from printed lists and phoning the depot to ask what came next. The team had the data but no interface drivers would actually use at six in the morning.
What I did
I rode along for three shifts, then designed a dashboard with one big instruction at a time: what to load, in which order, and where it goes in the van.
Readable from a metre away
Type and buttons are sized for a phone mounted on the dashboard, read by someone holding a box.
What changed
Parcel is now used by 2,000 drivers a day, and calls to the depot dropped by half.
Next project
Lumo Bikes
